Terms & Conditions

Last Updated: August 23, 2026

Welcome to ScaleApp Marketing.

These Terms & Conditions govern your access to and use of the ScaleApp Marketing website and the services offered through it. By accessing our website, requesting a quotation, placing an order, or using our services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Our Services

ScaleApp Marketing provides digital marketing and mobile-app growth services, including:

• Review & Rating Management

• Android Play Store ASO

• iOS App Store ASO

• Keyword Ranking Optimization

• Google Play Closed Testing

• App Development

• App Graphics Design

• App Screenshot Design

• Logo & Icon Design

• App Banner & Promotional Creatives

• Other app-store, marketing, design, and development services agreed with the client

Specific deliverables, timelines, pricing, requirements, and service conditions may vary depending on the service purchased and will be communicated to the client before work begins.

2. Service Orders & Payments

Before starting a project, ScaleApp Marketing may provide the client with a quotation, proposal, invoice, or service confirmation describing the agreed scope of work.

The client is responsible for providing accurate information, assets, access credentials, requirements, and approvals necessary to complete the service.

Work may begin after the required payment or advance payment has been received, unless otherwise agreed in writing.

Any additional work outside the agreed scope may be charged separately.

3. Review & Rating Management

Our review and rating management services are intended to help clients monitor, manage, and improve their app-store reputation and customer feedback processes.

ScaleApp Marketing does not guarantee a specific rating, number of reviews, ranking position, downloads, conversions, or revenue.

Clients are responsible for ensuring that their apps, businesses, products, and customer interactions comply with applicable laws and the policies of relevant platforms.

We do not guarantee that any review, rating, ranking, or store listing will remain unchanged because third-party platforms may independently modify, remove, filter, or re-evaluate content.

4. ASO & Keyword Ranking Services

ASO and keyword optimization services are designed to improve an application's visibility and discoverability.

Search rankings, impressions, downloads, conversion rates, and other app-store metrics are influenced by many factors outside our control.

Therefore, ScaleApp Marketing does not guarantee a specific keyword position, ranking, number of downloads, revenue, or period of ranking.

Changes made by Google Play, Apple App Store, competitors, algorithms, market conditions, or other third parties may affect results.

5. Google Play Closed Testing

ScaleApp Marketing provides Google Play Closed Testing support, including tester coordination and testing assistance.

For packages that specifically include 12 Testers for 14 Days, the testing service will be delivered according to the agreed package requirements.

We guarantee the successful completion of the agreed closed-testing requirement for eligible applications, provided that the client follows the required process and their application complies with applicable Google Play policies and requirements.

However, clients remain responsible for ensuring that their application and Google Play Console account comply with all applicable Google Play policies.

ScaleApp Marketing cannot be held responsible for issues arising from policy violations, account suspensions, previously existing violations, misleading app content, or other circumstances outside our control.

Any final decisions regarding Google Play policies and platform actions remain under Google's control.

6. App Development Services

For development projects, the agreed scope, features, technology, timeline, revisions, and deliverables will be determined before development begins.

Changes or additional features requested after approval of the agreed scope may require additional charges and time.

The client is responsible for providing accurate requirements and necessary third-party accounts, API keys, content, licenses, and other resources required for development.

Third-party services, APIs, hosting providers, app stores, payment gateways, and other external platforms are subject to their own terms and availability.

7. Design & Creative Services

Our creative services may include app screenshots, graphics, banners, logos, icons, promotional creatives, and other visual assets.

The number of concepts, revisions, file formats, and final deliverables will depend on the package or quotation agreed with the client.

Once the final design has been approved by the client, further changes may be treated as additional work.

The client is responsible for ensuring that any materials supplied to us do not infringe the intellectual property rights of third parties.

8. Client Responsibilities

The client agrees to:

• Provide accurate project information.

• Provide required content and assets on time.

• Provide necessary account or platform access where required.

• Review and approve deliverables within a reasonable period.

• Ensure that supplied content, applications, products, and business activities comply with applicable laws and platform policies.

• Not use our services for unlawful, fraudulent, deceptive, or abusive activities.

Delays caused by missing information, delayed approvals, unavailable access, or client-side changes may affect the agreed delivery timeline.

9. Third-Party Platforms

Some of our services depend on third-party platforms, including but not limited to Google Play, Apple App Store, hosting providers, analytics platforms, advertising platforms, and other technology providers.

ScaleApp Marketing does not control these platforms.

We are not responsible for changes to their policies, algorithms, systems, availability, review processes, account restrictions, suspensions, removals, ranking changes, or other decisions made by third parties.

10. Intellectual Property

Unless otherwise agreed in writing, ScaleApp Marketing retains ownership of its website, branding, processes, templates, internal systems, methodologies, and proprietary materials.

Upon full payment, the client will receive the agreed final deliverables created specifically for the client, subject to the terms of the applicable project agreement.

Third-party fonts, software, stock assets, plugins, APIs, libraries, or other licensed materials remain subject to their respective licenses.

11. Website Content

The information provided on the ScaleApp Marketing website is intended for general informational purposes.

We make reasonable efforts to keep our website information accurate and current, but we do not guarantee that all information will always be complete, accurate, or up to date.

Service availability, pricing, features, packages, and descriptions may be changed or updated without prior notice.

12. Prohibited Use

You must not use our website or services to:

• Violate any applicable law or regulation.

• Commit fraud or deception.

• Infringe intellectual property rights.

• Distribute malicious software or harmful content.

• Attempt unauthorized access to our systems or accounts.

• Misuse our services for activities prohibited by applicable platform policies.

We reserve the right to refuse or discontinue services where we reasonably believe that the service is being used for unlawful, fraudulent, abusive, or prohibited purposes.

13. Refunds & Cancellation

Refund eligibility, cancellation conditions, and applicable charges will depend on the service purchased and the terms agreed with the client before work begins.

Services that have already been substantially completed, delivered, or consumed may not be eligible for a refund.

Any specific refund or cancellation terms provided in an invoice, quotation, or written service agreement will take precedence for that particular project.

14. Limitation of Liability

To the maximum extent permitted by applicable law, ScaleApp Marketing will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.

We do not guarantee specific business results, including app-store rankings, ratings, downloads, revenue, user acquisition, approval, or visibility.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

15. Privacy

Any personal information submitted through our website or during the provision of services will be handled in accordance with our Privacy Policy.

Clients should not submit passwords, payment information, or other sensitive information through unsecured communication channels unless specifically required and appropriately protected.

16. Changes to These Terms

ScaleApp Marketing may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Contact Us

If you have questions regarding these Terms & Conditions or our services, please contact:

ScaleApp Marketing
Website: scaleappmarketing.com
Email: hello@scaleappmarketing.com